Effective Date: March 2025
At Ejary, openness and accountability are fundamental to everything we do. This Privacy Policy (the “Policy”) details how we gather, use, safeguard, and sometimes disclose your personal information when you access our website, mobile applications, or any of our services (collectively, the “Services”). It also explains your rights and the choices available to you regarding your data.
1. Data We Collect
We obtain two primary categories of information:
A. Personal Data
• Contact Information: This includes your name, email address, telephone number, and billing details.
• Identification Records: We may require government-issued IDs or photographs for verification.
• Reservation Data: Details of your booking history, preferences, and any special requirements.
• Payment Details: Information collected securely through our third-party payment partners.
• Correspondence: Any messages, feedback, or inquiries you send us via email, phone, or other communication channels.
B. Non-Personal Data
• Device and Browser Information: Such as your IP address, operating system, and the type of browser you are using.
• Usage Metrics: Data about your interactions with our Services, including page visits, clicks, referral links, and session activity.
• Cookies and Similar Technologies: These help us collect data to improve your experience and our service performance.
2. Methods of Data Collection
We collect your information in several ways, including:
• Direct Submission: When you book accommodations, create an account, or get in touch with us.
• Automated Collection: Through cookies, web beacons, and other tracking mechanisms during your use of our Services.
• Third-Party Sources: Data we receive via social media logins (for example, through Google or Facebook), advertising networks, or analytics providers.
3. How We Use Your Information
Your data is used for various purposes, including:
• Service Delivery: To process bookings, handle payments, and respond to your requests efficiently.
• Enhancing Your Experience: By personalizing your stay and communication based on your preferences.
• Communication: To send you confirmations, updates, and other service-related notifications.
• Marketing Initiatives: With your consent when needed, we may send promotional offers, newsletters, and updates.
• Analytical Insights: To analyze trends, improve our offerings, and develop new features.
• Security and Compliance: To detect fraudulent activity, enforce our terms, and comply with legal obligations.
4. Information Sharing Practices
We may share your information under these circumstances:
• With Service Partners: We work with reliable third-party providers, such as payment processors, hosting companies, and analytics firms, who help us operate our services.
• Within Our Network: Data may be shared with Ejary’ssubsidiaries and affiliated organizations to ensure consistent service.
• For Legal Reasons: When required by law, to support law enforcement, or to protect our rights.
• With Your Consent: Only when you have expressly permitted us to share your information with other parties (for instance, for special offers).
• In Aggregate Form: Non-personal, aggregated data may be used for research, marketing, or analytics purposes.
Please note: We do not sell your personal information to third parties.
5. Cookies and Tracking Tools
We use cookies and similar technologies to:
• Understand how users interact with our website and Services.
• Deliver customized advertisements that reflect your browsing habits.
• Record your preferences for a more tailored user experience.
You have the option to manage your cookie settings through your browser or opt out of personalized advertising.
6. Data Security Measures
We take reasonable steps—both technical and organizational—to protect your personal data from unauthorized access, misuse, or loss. For example:
• We use encryption (SSL) to secure sensitive information such as payment details.
• Our servers are safeguarded, and access to your data is strictly controlled.
Despite these efforts, please be aware that no security system is completely infallible, and you share your information at your own risk.
7. Data Retention Policy
We will retain your personal data only as long as necessary to fulfill the purposes described in this Policy or to meet legal requirements. When your data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights
You have several rights regarding your personal data:
• Access: You can request a copy of the personal information we maintain about you.
• Correction: If you notice any inaccuracies, you have the right to have your data updated.
• Deletion: You may ask for your personal information to be removed, subject to any legal obligations.
• Withdrawal: You can withdraw your consent for marketing communications or tracking at any time.
To exercise any of these rights, please contact us at [email protected].
9. Protection of Minors’ Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental permission. If we become aware of any such data collection, we will promptly delete it.
10. External Links
Our website and Services may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites, so we encourage you to review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, so please review it regularly.